| HP and Compaq Servers as standard
|
INCLUDED
|
| Xeon processors as standard
|
INCLUDED
|
| SCSI hard disk drives as standard
|
INCLUDED
|
| Dedicated 100MB network switch port |
INCLUDED
|
| Windows 2003 Operating System
|
INCLUDED
|
| Microsoft .NET framework
|
INCLUDED
|
| Weekly file backup
|
INCLUDED
|
| Server monitoring
|
INCLUDED
|
| Software monitoring - Operating System
|
INCLUDED
|
| Software monitoring - Application
|
INCLUDED
|
| Software monitoring - Data Base
|
INCLUDED
|
| Software monitoring - Email
|
INCLUDED
|
| Monitoring alerts responded to within 10 minutes |
INCLUDED
|
| 4 hour maximum fault rectification time
|
INCLUDED
|
| 4 hour total server Disaster Recovery (with optional DR agent) |
INCLUDED
|
| Rectification of all hardware and operating system faults
|
INCLUDED
|
| Full administrative access
|
INCLUDED
|
| Terminal Services & VNC remote access |
INCLUDED
|
| DNS entries
|
INCLUDED
|
| Domain name management
|
INCLUDED
|
| 2 IP addresses
|
INCLUDED
|
| 20 email addresses
|
INCLUDED
|
| Email account management
|
INCLUDED
|
| Engineer and Technical support
|
INCLUDED
|
| Immediate direct access to technical staff 24 hours a day 7 days a week. No phone queuing systems. |
INCLUDED
|
| Free domain transfers from Server World
|
INCLUDED
|
| On Line server performance monitoring |
INCLUDED
|
| Server Firewall policy
|
INCLUDED
|
| Regular security patches applied
|
INCLUDED
|
| Microsoft Software security scans
|
INCLUDED
|
| Access to network SMTP servers
|
INCLUDED
|
| Direct access to server at data centre
|
INCLUDED
|
| Comprehensive detailed Service Level Agreement
|
INCLUDED
|
